Frequently Asked Questions
Can't find what you're looking for? Message us on WhatsApp and we'll help directly.
How do I place an order?
Every item on the site has two ways to order: tap "Order on WhatsApp" to send us a prefilled message and confirm details directly with us, or tap "Pay Online" to pay for that item immediately and we'll follow up on WhatsApp to arrange delivery.
Do you take bulk or custom orders?
Yes — message us on WhatsApp with what you have in mind (quantity, occasion, flavors) and we'll work out the details and pricing with you directly.
How far in advance should I order?
Everything is baked fresh in small batches, so a few hours' notice is usually enough for everyday items. For gift hampers or larger orders, we recommend ordering at least a day ahead.
Is it safe to pay online?
Yes. Online payments are processed by Razorpay, a licensed payment gateway — we never see or store your card, UPI, or bank details.
Can I pay when my order is delivered?
Message us on WhatsApp when you order and we can discuss the best payment option for you.
What areas do you deliver to?
Free delivery across Pollachi. Outside Pollachi, we ship across India by courier — see the next question.
Do you ship outside Pollachi?
Yes — courier shipping available across india. Message us with your pincode and what you'd like to order, and we'll confirm courier availability, transit time, and charges for your location before you pay.
How long does delivery take?
Within Pollachi, we don't have fixed delivery slots — after your order is confirmed, we'll coordinate a delivery window with you directly over WhatsApp. For courier shipments outside Pollachi, transit time depends on your location and the courier partner, and we'll share an estimate before you order.
Can I track my order?
For local deliveries, message us on WhatsApp anytime with your order details and we'll give you a status update. For courier shipments, we'll share a tracking number once your order is dispatched.
Are your brownies eggless or vegetarian?
Ingredients vary by item — message us about a specific product before ordering if you have a dietary requirement, and we'll let you know.
How should I store my order?
Our brownies and blondies taste best fresh, within a couple of days. Keep them in an airtight container at room temperature, or refrigerate to extend freshness — just let them come back to room temperature before eating for the best texture.
Can I cancel my order?
Yes, free of charge, as long as we haven't started preparing it yet — message us on WhatsApp as soon as possible. See our Refund & Cancellation Policy for full details.
What if my order arrives damaged or wrong?
Contact us within 24 hours of delivery with photos — we'll make it right. Full details are in our Refund & Cancellation Policy.
How do I enter the drawing competition?
Visit the Competition page while an entry period is open, fill in your details, and upload a photo of your drawing. Full rules and the prize are listed on that page.
How is the winner chosen and notified?
Our team reviews all entries after the competition closes. Winners are contacted directly using the phone number or email provided at entry.
Still have a question?
Message Us on WhatsApp