Refund & Cancellation Policy
Last updated: August 2026
Every brownie, blondie, and hamper we make is freshly handcrafted to order, in small batches — not held as ready-made stock. That shapes how cancellations and refunds work.
Cancellations
You can cancel an order free of charge if we haven’t started preparing it yet. Message us on WhatsApp as soon as possible after ordering — the sooner you reach out, the more likely we can cancel before preparation begins. Once an order is in preparation or has been dispatched, it can no longer be cancelled.
Refunds for Online Payments
We’ll issue a full refund if:
- Your order is cancelled before preparation begins (see above)
- We’re unable to fulfill your order for any reason on our end
- What you received doesn’t match what you ordered
- The item arrived damaged or spoiled in transit
For quality issues, please contact us within 24 hours of delivery with photos of the item — this helps us resolve it quickly and improve for next time.
What Isn't Covered
Because these are perishable, handmade items, we generally can’t offer a refund for a simple change of mind once preparation has started, or for delivery delays caused by an incorrect address or unreachable contact number provided at the time of ordering.
Refund Method & Timeline
Approved refunds for online payments are issued back to your original payment method through Razorpay, and typically reflect within 5–7 business days depending on your bank or payment provider. Orders placed via WhatsApp without an online payment don’t need a refund — nothing was charged through the site.
How to Request a Cancellation or Refund
Message us on WhatsApp or call with your order details (item, approximate order time, and payment ID if you paid online). We aim to respond and resolve most requests the same day.